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ONLINE ORDERING AND SHIPPING POLICY

 

FAST SHIPPING FOR All ORDERS. ALWAYS FREE TRACKING

We offer two shipping services for domestic purchases plus an international shipping option:

Orders in the USA:

  • Ground Shipping with tracking ( 3-6 days) . This is generally shipped by USPS or UPS. Price is calculated at check-out.
  • 2-Day Express with tracking (2-3 business days with processing). This is shipped with DHL Express. Price ranges from $12.50-$18.50 depending on order size.

International Orders:

  • DHL International with tracking.  Allow 1-2 weeks for delivery. Customs may delay arrival. VAT not included.
If you have questions about your order, please email us through our contact page.
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120 DAY MONEY BACK GUARANTEE: 
We are so confident you will be happy with Biotopic® products that we offer an Unlimited 120-Day Money Back Guarantee. Please see our refund page for more details. 
 
PAYMENT PROCESSING OPTIONS:
During checkout, you will have the option of using a Credit Card: Visa, MasterCard, Discover, Diners Club, JCB, or PayPal. Please fill the order form completely and submit your payment.
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ORDERING ONLINE:
All orders are processed within 24 hours and are often shipped the same day. Once picked up by our mail courier, your order is issued a tracking number which is emailed to your inbox. In some cases, It may take up to 5 days for tracking to activate. Your order will be delivered to your door or P.O. Box within 7 days.
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SSL PAYMENT SECURITY:
All transaction are encrypted and secure using VeriSign and Norton as a 3rd party provider.  All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol.
DAMAGES / REFUNDS:
If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge. All orders purchased on this site are 120 days Risk-Free.  Click Here To Contact Us