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Shipping policy
FAST SHIPPING FOR All ORDERS WITH TRACKING NUMBER
- USA - Most orders will arrive between 2-4 days with USPS Shipping and include tracking. 2-Day Express shipping option available.
- Canada - Most orders arrive between 2-4 days using Canada Post and include tracking.
- All Other Countries - DHL International with tracking. Allow 1-2 weeks for delivery. Customs may delay arrival. VAT is not included and may have to be paid to customs for delivery to be complete. Biotopic® is not responsible for paying your country's VAT.
If you have questions about your order, please email us through our contact page.
PAYMENT PROCESSING OPTIONS:
During checkout, you will have the option of using a Credit Card: Visa, MasterCard, Discover, Diners Club, JCB, or PayPal. Please fill the order form completely and submit your payment.
ORDERING ONLINE:
All orders are processed within 24 hours and are often shipped the same day. Once picked up by our mail courier, your order is issued a tracking number which is emailed to your inbox. In some cases, It may take up to 5 days for tracking to activate. Your order will be delivered to your door or P.O. Box within 7 days.
SSL PAYMENT SECURITY:
All transaction are encrypted and secure using VeriSign and Norton as a 3rd party provider. All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol.
DAMAGES / REFUNDS:
If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge. Click Here To Contact Us