We offer two shipping services for domestic purchases plus an international shipping option:
Orders in the USA:
Ground Shippingwith tracking ( 3-6 days) . This is generally shipped by USPS or UPS. Best price is calculated at check-out.
2-Day Expresswith tracking (2-3 business days with processing). This is shipped with DHL Express. Price ranges from $12.50-$18.50 depending on order size.
DHL International with tracking. Allow 1-2 weeks for delivery. Customs may delay arrival. VAT not included.
If you have questions about your order, please email us through our contact page.
60 DAY MONEY BACK GUARANTEE:
We are so confident you will be happy with Biotopic® products that we offer an Unlimited 60-Day Money Back Guarantee. Please see our refund page for more details.
PAYMENT PROCESSING OPTIONS:
During checkout, you will have the option of using a Credit Card: Visa, MasterCard, Discover, Diners Club, JCB, or PayPal. Please fill the order form completely and submit your payment.
All orders are processed within 24 hours and are often shipped the same day. Once picked up by our mail courier, your order is issued a tracking number which is emailed to your inbox. In some cases, It may take up to 5 days for tracking to activate. Your order will be delivered to your door or P.O. Box within 7 days.
SSL PAYMENT SECURITY:
All transaction are encrypted and secure using VeriSign and Norton as a 3rd party provider.
All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol.
DAMAGES / REFUNDS:
If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge. All orders purchased on this site are 120 days Risk-Free. Click Here To Contact Us