All shipment include tracking number:
USA - Orders are shipped from California using USPS. All orders include tracking and arrive between 2-5 days.
- Canada -Orders are shipped from our Ottawa, Canada warehouse using Canada Post. All orders include tracking and arrive between 2-5 days.
- European Union -Orders are shipped from our Ireland warehouse. All orders include tracking and arrive between 3-7 days.
- England - Orders are shipped from our UK warehouse. All orders include tracking and arrive between 3-7 days.
All Other Countries -DHL International with tracking. Allow 1-2 weeks for delivery. Customs may delay arrival. VAT is not included and may have to be paid to customs for delivery to be complete. Biotopic is not responsible for paying your country's VAT.
If you have questions about your order, please email us through our contact page.
PAYMENT PROCESSING OPTIONS:
During checkout, you will have the option of using a Credit Card: Visa, MasterCard, Discover, Diners Club, JCB, or PayPal. Please fill the order form completely and submit your payment.
All orders are processed within 24 hours and are often shipped the same day. Once picked up by our mail courier, your order is issued a tracking number which is emailed to your inbox. In some cases, It may take up to 5 days for tracking to activate. Your order will be delivered to your door or P.O. Box within 7 days.
SSL PAYMENT SECURITY:
All transaction are encrypted and secure using VeriSign and Norton as a 3rd party provider.
All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol.
DAMAGES / REFUNDS:
If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge. Click Here To Contact Us